Upon initial successful order, any Business-Critical Pro & Business Critical Instant customer is eligible to take advantage of this support service. MassiveGRID’s technical support team shall schedule and provide an initial onboarding session, which shall include an overview of our organization and of our Online Ticket Support Portal, a review of the installed software & applications on the customers’ server; an analysis of the applied architecture and design for optimal performance, security, and effective system administration. Following this assessment, any customer requests shall be analyzed and scheduled accordingly.
