Support Plans

We provide a wide range of support packages, depending on the offered level and kind of technical support. Just choose the one that best covers your business needs.

FeaturesManaged ServerSysadmin BasicSysadmin ProSysadmin PremiumBusiness CriticalBusiness Critical ProBusiness Critical Instant
Price Included $100 / month $300 / month $1,000 / month $3,000 / month $10,000 / month $30,000 / month
Applies Per Account Per Service Per Service Per Service Per Account Per Account Per Account
Guaranteed Response Time Best Effort Best Effort Best Effort 1 Hour 30 min 15 min Instant
Engagement Reactive Reactive Reactive Reactive Proactive Proactive Proactive
Top Class World Wide Data Center facilities footprint with high availability cluster equipmentServer Restoration - Guaranteed Time - CPU failure: 5mins - RAM failure: 5 mins - DISK failure: 0 mins - Storage Controller failure: 0mins - Network: 0mins (The above restoration times are not applicable to Bare Metal Dedicated Servers)
100% Availability SLA for High-Availability Dedicated Servers & High-Availability Private Clouds 99.95% Availability SLA for Bare Metal Dedicated Servers
24x7x365 Technical Support Team on site
Fully Managed Network Infrastructure
Fully Managed Hardware (CPU,RAM,Storage)
System Level Health Performance Monitoring & Graphing
Advanced Monitoring × ×
Full cPanel Support (if applicable) × ×
24x7x365 Telephone Support × × × ×
Proactive Performance Analysis × × × ×
Proactive Response & Restoration of Monitoring Events × × × ×
Disaster Recovery Planning × × × × ×
Dedicated Account Manager & Billing Support Professional × × × × ×
Dedicated Rack × × × × × ×
Dedicated Cage × × × × × ×
Dedicated Account 24/7/365 Technical Support Team × × × × × ×
Dedicated Telephone Number Answered on the spot × × × × × ×
SYSADMIN SERVICES
Initial Sysadmin Package - Installation of Base Operating System - Server Migration - cPanel installation (if applicable)
Initial On-Boarding, Architecture & Design Session × × × × ×
Full Sysadmin Support - Web Server Support -FTP Server Support - Mail Server Support -Database Server Support - Domain Server Support ×
Software Installation ×
SECURITY SERVICES
Basic Security Package - Operating System Updates & Patches -Security Check Frequency × Monthly Monthly Weekly Daily 3x Daily 6x Daily
Pro Security Package - 2-level Security (Firewall, Malware Elimination) - Instant kernel security updates × ×
Premium Security Package - 4-level (Firewall,Intrusion Detection & Prevention, Malware Elimination, WAF) & Alerts - Security Audit & Report, Server Hardening & Malware CleanUp - Zero-Day Security Patches × × × × 30 mins response 15 mins response Instant response
Basic DDoS 1500 Gbps Security Package - 1500 Gbps for High-Availability Dedicated Servers & High-Availability Private Clouds - 500 Gbps for Bare Metal Dedicated Servers × ×
Premium DDoS 4500 Gbps Security Package × × $3000 / Month $3000 / Month $3000 / Month
PHYSICAL SECURITY SERVICES
Physical Security Alerts & Features - Dedicated Rack - Temperature Sensors - Humidity Sensors - Vibration Sensors - Power Stability Monitoring - Access Control Sensors × × × × ×
Advanced Physical Security Alerts & Features - Dedicated Cage -24hour live feed Camera - Temperature Sensors - Humidity Sensors -Vibration Sensors - Power Stability Monitoring - Access Control Sensors × × × × × ×
BACKUP SERVICES
Personalized Backup Plan × ×
DEV SUPPORT SERVICES
Development Services × ×

FAQ

WHAT REDUNDANCY LEVEL DO YOU USE?

MassiveGRID’s equipment is hosted only on Top Class Data Center Facilities around the globe. MassiveGRID’s High Availability Clustering architecture with at least N+1 Redundancy on all Network, Hardware & Power elements offers a leading class reliable service, distinguishing us from Competition.