Login / Register

What is the extent of your SLA?

Apr 19, 2024

MassiveGRID is responsible for the network equipment under our own possession & control. MassiveGRID cannot control Public Internet. In any case, we will provide support and resolution of any network, connectivity & performance-related issue that resides...

What is your Technical Support Model?

Apr 19, 2024

Our experienced engineers are on-site 24x7x365 to protect your business and guarantee business continuity. According to your support package, we offer different levels of response time. Our online Ticket Support Portal is the means of initially communicating with us...

Do you commit to any Service Level Agreement?

Apr 19, 2024

We are committed to providing a leading class service and we are able to offer 100% service availability – 100% Uptime SLA. In case of any proven downtime, we offer 10 times (1,000%) the actual amount of downtime, up to the customer’s monthly recurring charge. The...

What Redundancy Level do you use?

Apr 19, 2024

MassiveGRID’s equipment is hosted only on Top Class Data Center Facilities around the globe. MassiveGRID’s High-Availability Clustering architecture with at least N+1 Redundancy on all Network, Hardware & Power elements offers a leading class reliable service,...

Can I purchase a domain from a country I am not located in?

Apr 19, 2024

Geolocational Variables in TLDs When a client attempts to purchase a domain name, the registar receives the order containing the specifications of the individual who tries to purchase the specific domain. According to international law, individuals who are not part of...