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Do you offer Telephone Support?

Apr 19, 2024

24x7x365 Telephone Support is provided to our Business-Critical Packages. Telephone support calls are answered only if an open ticket request has been submitted through the Online Ticket Support Portal and a reasonable amount of time has passed from the ticket...

Do you offer cPanel Support?

Apr 19, 2024

If a customer chooses cPanel, MassiveGRID commits to providing full cPanel support through our 24x7x365 technical support team. Please note that cPanel support is considered SysAdmin support, for which, on specific Support Packages, a Fair-Use Policy applies. See also...

Do you offer Managed Hardware Service?

Apr 19, 2024

MassiveGRID will perform any necessary preventative maintenance across all the customers’ hosted infrastructure. Additionally, we will replace defective or failed hardware upon detection. Considering that MassiveGRID uses High Availability architecture with at least...