Login / Register

Do you offer full SysAdmin Support?

Apr 19, 2024

MassiveGRID’s technical support team shall provide support for only well-documented & popular software, which has been installed as per the standard vendor documentation and has vendor-documented features, configurations, and commonly used, documented,...

Describe the initial on-boarding process.

Apr 19, 2024

Upon initial successful order, any Business-Critical Pro & Business Critical Instant customer is eligible to take advantage of this support service. MassiveGRID’s technical support team shall schedule and provide an initial onboarding session, which shall include...

Do you offer free server Migration?

Apr 19, 2024

MassiveGRID shall install any base operating system (from a wide variety of supported commercial OS) and perform a free, complete server migration when a new customer moves their business to us. This package also includes cPanel installation, in case a cPanel license...

Dedicated telephone number answered on the spot.

Apr 19, 2024

Business Critical Instant Support Package customers are also given a direct dedicated telephone number which is answered instantly by their dedicated 24x7x365 support team. These customers do not need to open a ticket to be able to reach the telephone support team. A...

We need a dedicated account Support Team.

Apr 19, 2024

Business Critical Instant Support Package customers have a dedicated technical support team 24x7x365 who only supports this specific customer’s operations & infrastructure. Dedicated monitor screens are available to this dedicated team, in order to monitor all...