MassiveGRID technical support team shall proactively restore any monitoring alerts or events that take place during 24x7x365 support, even before a customer identifies a problem and opens a ticket. Upon restoration of any proactive monitoring alert or event, MassiveGRID shall inform the relevant customer accordingly, even if this alert or event does not affect their business continuity or service. Each customer shall communicate their monitoring events to MassiveGRID, this will be done upon service activation, either through an interview or through a questionnaire.
