24x7x365 Telephone Support is provided to our Business-Critical Packages. Telephone support calls are answered only if an open ticket request has been submitted through the Online Ticket Support Portal and a reasonable amount of time has passed from the ticket submission. This amount of time is needed for the technical support team to investigate, before replying to any relevant telephone inquiries. This reasonable amount of time amounts to 15 mins for the 30-min Business Critical Package and to 7.5 mins for the 15-min Business Critical Package. The unique number appointed by the Online Ticket Support Portal shall be dialed, when calling Telephone Support. Business Critical Instant Support Packages do not need to open a ticket before calling Telephone Support.
