GDPR Compliance

Last updated: January 2026

1. Our GDPR Commitment

MassiveGRID has concluded all actions needed to fully comply with the General Data Protection Regulation. We are committed to ensuring that your personal data is handled with the utmost care, security, and transparency.

As a global high-availability cloud hosting provider operating since 2003, we understand that data protection is fundamental to the trust our clients place in us. Our GDPR compliance program encompasses every aspect of our operations -- from corporate governance and staff training to technical infrastructure and third-party agreements.

2. Corporate Measures

Corporate-wise, MassiveGRID has taken the following steps to ensure full GDPR compliance:

We have appointed a Data Protection Manager for all personal data security purposes who can:

• Help you with anything relevant you need regarding your data with us;
• Guide us to continue respecting, protecting and lawfully processing your data.

3. Data Processing Agreement

MassiveGRID offers a Data Processing Agreement (DPA) to all customers who require one. The DPA covers:

• Subject matter and duration of processing: Clearly defining what data is processed and for how long;
• Nature and purpose of processing: Specifying the exact purposes for which data is processed;
• Type of personal data: Categories of personal data subject to processing;
• Categories of data subjects: The individuals whose data may be processed;
• Obligations and rights of the controller: Defining the data controller's responsibilities;
• Sub-processor management: How sub-processors are engaged and managed;
• Data breach notification: Procedures and timelines for breach notification;
• Data deletion and return: Procedures for data return or deletion upon termination.

To request a DPA, please contact us at privacy@massivegrid.com.

4. Sub-Processors

MassiveGRID engages a limited number of sub-processors to deliver our services. All sub-processors are contractually bound to comply with GDPR requirements and maintain appropriate data protection measures.

Sub-Processor	Purpose	Location
Payment Processors	Processing customer payments securely	EU / UK
Anti-Fraud Systems	Fraud detection and prevention for payment transactions	EU / UK
Data Center Providers	Physical infrastructure hosting (colocation facilities)	US, UK, DE, SG
Google Analytics	Website analytics and usage statistics	EU (with data residency controls)
Support Platform	Customer support ticket management	EU / UK

We ensure all third-party agreements are compatible with GDPR requirements so that your data remains protected at every stage.

5. Data Center Locations

MassiveGRID operates data centers across four strategic global locations. For customers requiring EU data sovereignty, our European facilities provide full GDPR-compliant data residency options:

Our Frankfurt data center provides a fully EU-based data processing option for customers who require their data to remain within the European Economic Area (EEA). Our London data center operates under the UK GDPR framework with equivalent protections.

On specific MassiveGRID Service & Support packages, customers may select where their data is stored from our available locations. We will not transfer your personal data outside the EEA without your consent and appropriate safeguards.

6. Technical Measures

MassiveGRID has implemented comprehensive technical measures to protect personal data:

6.1 Encryption

• TLS 1.2/1.3 encryption for all data in transit across our network and customer interfaces
• AES-256 encryption available for data at rest on our storage infrastructure
• Encrypted backup systems with secure key management
• HTTPS enforced across all web-facing services and management portals

6.2 Access Controls

• Role-based access control (RBAC) for all internal systems and customer environments
• Multi-factor authentication (MFA) enforced for all administrative access
• Principle of least privilege applied across all personnel and system access
• Automated access logging and monitoring with anomaly detection
• Regular access reviews and privilege audits

6.3 Infrastructure Security

• DDoS protection services across all data center locations
• Network segmentation and firewall policies isolating customer environments
• Intrusion detection and prevention systems (IDS/IPS)
• Continuous vulnerability scanning and penetration testing
• Hardware Security Modules (HSM) available for cryptographic key management

6.4 Data Integrity & Availability

• High-availability clustered architecture eliminating single points of failure
• Automated backup and disaster recovery procedures
• 99.99% uptime SLA with redundant power, cooling, and network infrastructure
• Real-time monitoring and alerting for all critical systems

7. Organizational Measures

Beyond technical controls, MassiveGRID has implemented the following organizational measures:

• Data minimization: We keep the minimum personal data required and securely destroy the rest
• Purpose limitation: We use your data only for clear, lawful and explicitly described purposes
• Data update processes: We make it easy for you to let us know of any changes to your personal data
• Data portability: We ensure timely return of your data if you wish, and stop using it
• Minors' protection: We do not obtain and process personal data for minors unless expressly permitted by them and their guardians
• Third-party compliance: We have made all third-party agreements compatible so that your data remains protected
• Physical security: Hard copies with personal data are securely and privately held
• Electronic access control: All electronic records of personal data are only seen by those who should, according to their job description
• Mobile device security: Our mobile devices are strongly protected and so are your personal data on them
• Comprehensive record keeping: We keep a full record of all activities regarding your personal data
• Breach response plan: We have taken all precautions to prevent data breaches, and if one occurs, we shall notify you as soon as possible and do our best to contain it
• Periodic review: We periodically review all the above to keep them up to date at all times

8. How to Exercise Your Rights

Under the GDPR, you have the following rights regarding your personal data. We have made it easy for you to exercise them:

• Right of Access: Request confirmation of whether we process your data and obtain a copy. You can also access your data through our self-service portal at www.massivegrid.com using your credentials.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data when it is no longer needed for the purposes it was collected.
• Right to Restrict Processing: Request limitation of processing while objections or claims are being verified.
• Right to Object: Object to processing on grounds relating to your particular situation, or for direct marketing purposes.
• Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: File a complaint with the relevant supervisory authority (in the UK: the Information Commissioner's Office).

To exercise any of these rights, please contact our Data Protection Manager at privacy@massivegrid.com. We will respond to your request within 30 days.

9. Data Protection Officer Contact

For any questions, concerns, or requests regarding GDPR compliance or data protection at MassiveGRID, please contact our Data Protection Manager:

• Email: privacy@massivegrid.com
• Address: MassiveGRID LTD, 15 Beaufort Court Admirals Way, Docklands, London, E14 9XL, United Kingdom
• Telephone: +44 203 808 5577

We are committed to working with you to resolve any concerns you may have about our data protection practices. Please feel free to contact us at any time for clarifications.

For more information about how we collect and use your personal data, please see our Data Privacy & Cookies Policy. For our general service terms, please see our Terms of Service.